Desjardins Caisse de Gatineau
Your local member Advantages
La Caisse Desjardins de Gatineau
We are more than a bank. We are the leading cooperative financial group in Canada. We offer full banking services to nearly 6 million members and clients. We use the strength of cooperation not only to provide our members with a wide range of banking services, but also to contribute to the economic and social development of their community.
Frequently Asked Questions
How do I report a change of address?
You can change your address on your accounts, credit cards and investments by phone, on AccèsD or in person at the caisse.
You can also report a change of address to Desjardins General Insurance (home and auto) and The Personal (home and auto) by checking the boxes on the form available on AccèsD.
How to report a change of address
- Log on to AccèsD.
- Click on the Profile and preferences icon in the right-hand menu and then on Change address underProfile.
Please allow for processing time (except for Desjardins credit cards, on which changes of address go into effect immediately).
See Change your address for contact information.
What do I do if I've forgotten my AccèsD password?
To get a new password:
- Log on to AccèsD.
- Click Forgot your password?
- Enter your username.
The system will then ask you a few identification questions.
If you answer them correctly, you will be asked to choose a new password.
Otherwise, please call 1-800-CAISSES (1-877-224-7737).
Once your password changed, the system will ask you to validate your authentication questions.
Why am I constantly receiving fraudulent emails?
Scammers may have obtained your email address from a variety of sources.
- They may have used a spam mailing list on which your address is listed with or without your consent. (These lists are sometimes created from online contest entries. Always be sure to check out the legitimacy of a company before you enter their online contest.)
- They may have obtained your address via spyware installed without your knowledge on your PC. (Make sure your computer is protected against spyware.)
- They may have created hundreds of thousands of email addresses randomly by combining first and last names and known domain names, one of which happens to be your personal email address
Once scam artists find an email address that works, they may be tempted to send emails to that address over and over again.
Though phishing is generally associated with email, some computer criminals use the phone as well. In this case, pirates call victims on the phone and pose as a financial institution employee, an investigator or a police officer.
To learn more about how to recognize a phishing email, see 3 telltale signs of a phishing email.
For how long will my funds be on hold?
Holding funds is a routine precaution taken by all financial institutions in anticipation of returned cheques. At Desjardins, funds are generally held for 5 to 7 business days if you deposit a cheque at the counter or ATM, or if you make an inter-institution transfer online on AccèsD.
This procedure applies to any type of cheque, personal or otherwise, as well as for cash deposited at an ATM.
Authorized transit is an amount determined by the caisse that enables you to cash cheques without having a hold placed on the funds.
This limit can be adjusted by the caisse under certain conditions. Contact your caisse.
Find out more about holding funds.
Deeply rooted in the community for over 75 years, we comprises more than 52000 member-owners.
A competent team consisting of considerate employees, committed leaders and attentive managers.
Our goal: offer you the best possible service and products and services tailored to your needs.
Here’s what just some of our members have said
Their advice and support has been first class, I can’t thank them enough for how they helped.
John Walsh — Columbus, Ohio
My firm has been greatly helped by the excellent work from Broker, you won’t be disappointed.
Nadia Lopez — Heuston, Texas
For financial assistance I can’t recommend Broker enough, I’ve been delighted by the outcome.
Jack Maguire — Manhattan, New York
Broker has been marvelous for my business, their professionalism has been exemplary.
Louise Smith — LA, California
For expert financial advice you can trust la Caisse de Gatineau
Request a Call Back
Would you like to speak to one of our financial advisers? Call now at 819-568-5368.
Business: Do you have questions about how Caisse Desjardins de Gatineau can help your company? Send us an email and we’ll get in touch shortly, or phone 819-568-5368. we would be delighted to speak to you.